FAQ

Frequently Asked Questions

Can I request hair that isn’t currently listed?

Yes! We accept custom orders for select wigs, bundles, lengths, colors, lace sizes, textures, and quantities.

A deposit is required to place a custom order. The deposit amount will be included in your custom quote. Once the approved order has been placed with our supplier, the deposit is nonrefundable if the customer cancels or changes their mind.

If the item arrives incorrect, defective, or materially different from the approved order, GGT Collective will arrange a replacement at no additional cost or provide a full refund. The remaining balance must be paid before the completed order is shipped or picked up.

Is your hair human or synthetic?

We carry both human hair and synthetic hair. The fiber type is clearly listed in every product title and description, so you’ll always know exactly what you’re purchasing.

Do you have the hair in stock?

Yes! Products shown as available are kept in stock and shipped directly by GGT Collective. We do not dropship.

When will my order ship?

Orders ship the next business day. We also ship some orders on Saturdays. You’ll receive an email with tracking information once your order is on the way.

How long does shipping take?

Shipping takes 1–3 business days after your order has been shipped.

Do you offer free shipping?

Yes! Orders of $50 or more qualify for free shipping. The discount is applied automatically during checkout.

Do you offer local pickup?

Yes! If you don’t want same-day delivery sent to your address, you can choose USPS Locker Pickup during checkout. Once your order is ready, USPS will email you the locker location and a QR code to retrieve your order.

Do you offer same-day delivery?

Yes! Same-day delivery is available for eligible Columbus-area orders. Enter your delivery address during checkout to see if the option is available.

Can I inspect the hair before purchasing locally?

Yes. Local customers may inspect the hair before completing an in-person purchase. Hair cannot be tried on, installed, or altered before purchase.

How much hair do I need for a full style?

The amount depends on the product, length, style, and fullness you want. Some products are one-pack solutions, while others require multiple packs. Pack recommendations are included in the product descriptions.

Can I use heat on the hair?

Human hair can be heat styled with a heat protectant. Synthetic hair should only be heated when the product is labeled heat-safe. Always begin with a low temperature to help protect the hair.

Can the hair be dyed?

Human hair may be colored, but results can vary. We recommend having it colored by a licensed professional. Synthetic and protein-fiber hair should not be dyed unless the product description specifically states otherwise.

Are your wigs glueless?

Wigs identified as glueless are designed to be worn without adhesive. Adjustable straps and combs help create a secure fit, but the exact fit may vary depending on your head size.

Do glueless wigs require customization?

That depends on your preferred look. You may choose to customize the hairline, lace, part, or style before wearing your wig. Professional installation or customization is optional.

What does 13×4 lace mean?

A 13×4 lace wig has lace extending approximately 13 inches across the front and 4 inches back. This provides room for different parts and front styling options.

How do I choose the correct hair color?

Hair color numbers are listed on each product page. Colors may appear slightly different depending on lighting and screen settings.

How do I track my order?

Your tracking number will be emailed after your order ships. It may take up to 24 hours for the carrier’s tracking page to begin showing movement.

Can I change or cancel my order?

For custom orders, the deposit becomes nonrefundable once the approved order has been placed with our supplier.

What is your return policy?

Hair must remain unused, unworn, unwashed, uncut, uncolored, and in its original condition to qualify for a return. Please review our complete Return Policy for return time limits and additional requirements.

What if I receive the wrong or damaged item?

Contact us with your order number and clear pictures of the item you received. We’ll review the issue and help make it right.

What if my tracking says delivered but I don’t see my package?

Check your mailbox, porch, side doors, household members, neighbors, and any delivery photo provided by the carrier. If you still cannot locate it, contact the shipping carrier and let us know so we can help with the next steps.